Find quick answers to your questions about shopping with EasyBuys AE. If you can't find what you’re looking for, feel free to Contact Us.
📦 Shipping & Delivery
Do you deliver across the entire UAE?
Yes! We deliver to all seven Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
How long does delivery take?
We strive for speed. Most orders are delivered within 1–3 business days. You will receive a tracking link via email or SMS once your order is dispatched.
What are the shipping charges?
Shipping costs depend on your order value and location. We often offer Free Shipping on orders over a certain amount (e.g., AED 200). Check the header of our website for current promotions.
💳 Payments
What payment methods do you accept?
We offer a variety of secure payment options:
- Credit/Debit Cards (Visa, Mastercard)
- Cash on Delivery (COD)
- Apple Pay & Google Pay
- Installment plans (e.g., Tabby or Tamara) where available.
Is it safe to use my card on your site?
Absolutely. Our store is powered by Shopify, which is PCI DSS compliant. Your payment information is encrypted and never stored by us.
🔄 Returns & Refunds
What is your return policy?
We offer a 3-day return policy for most items. To be eligible, the item must be unused, in its original packaging, and with all tags/labels intact.
How do I initiate a return?
Simply contact our support team at support@easybuys.ae or call us at +971 [Your Number]. We will arrange a courier to pick up the item from your location.
When will I receive my refund?
Once we receive and inspect your return, the refund will be processed. For card payments, it usually takes 5–10 business days to appear in your account. COD orders are typically refunded via store credit or bank transfer.
🛒 Orders & Products
Can I cancel or change my order?
If your order hasn't been shipped yet, we can help you modify or cancel it. Please contact us immediately after placing the order.
Are your products authentic?
Yes, quality and authenticity are our top priorities. We source directly from authorized distributors and reputable brands to ensure you get the real deal.
Do you offer bulk or corporate discounts?
Yes! For bulk inquiries or corporate gifting, please reach out to our team via the Contact Us page for a custom quote.
